Mondelez Fairburn

Facility info

Expect 3-9+ hour waits even with on-time appointments — live loads especially brutal Drop and hook only acceptable option; avoid if you need live load service Strict appointment times but won't honor them on their end — appointment time is meaningless Check-in process inconsistent — some report friendly staff, others describe dismissive or disrespectful guards No reliable communication — facility doesn't answer phones, won't call when dock is ready, won't notify for green light Must watch your door constantly — they won't call when green light activates, will knock at 1am if needed Parking available on street outside facility for overnight; no designated lot Restrooms available near door 125 Small backing area — difficult for newer drivers Facility is disorganized — doors assigned multiple times, trailer damage reported (holes, ripped equipment), lift operators lack accountability No on-site copies of BOLs — directed to cross street GPS doesn't direct to correct location Some extremely positive reviews exist but appear inconsistent with majority experience Book appointment expecting full day commitment — plan reset time if possible Inspect trailer before leaving for damage Security gate entry time-consuming Staff attitude ranges from professional to contemptuous depending on individual employee New facility but operates like legacy 1990s system — appointment discrepancies between dispatch and their records common