Mondelez Global LLC - Henrico

Facility info

Wait times are the biggest complaint — routinely 4-10+ hours to load, with some reporting 12-14 hours. Multiple drivers mention arriving for appointments and waiting 5+ hours beyond estimated load time. One driver noted a sign indicating loading could take up to 5 days. Drop and hook available — some runs reported quick 10-minute drop and hook, but most loads appear to require live loading with extended waits. Staff attitude mixed but leans positive — security guards and receiving personnel described as friendly and polite by several drivers. However, positive interactions don't offset the wait time frustration. Trailer cleanliness required — facility has cleaning supplies available if your trailer needs it before loading. FCFS (first come, first served) operation — no clear appointment priority; arrivals early for scheduled appointments still face long waits. Overnight parking available — mentioned as adequate, though drivers end up staying overnight due to loading delays rather than by choice. Drop trailer, park bobtail — required to drop trailer and use designated bobtail parking spaces during loading. Facility identity unclear in reviews — appears to be a food manufacturing/packaging operation (references to crackers, bakery items, Nabisco). Some confusion in online listings. Bottom line — Staff is decent, but plan for significant time delays. Check your HOS before committing to this pickup.