Niagara Bottling

Facility info

Check-in/Operations Gate intercom check-in. Self-checkout via computer at exit gate. Appointments frequently changed or delayed—arrive no earlier than 1 hour before appointment time. Live load operation. Load Times Highly variable: 30 minutes to 9 hours reported. Most common range 1.5-2 hours. Some same-day pickups completed in 30-45 minutes. Multiple reports of 4+ hour waits despite on-time arrival. Trailer Requirements Trailers must be very clean and odor-free. Facility has rejected trailers for pepper smell or moderate dirt. Inspect your trailer before arriving. Facility & Amenities No overnight parking on-site. Galaxy Burger down the street offers overnight parking. Do NOT park on roadside—tickets issued. Limited dock lighting reported as safety concern. No trucker bathrooms on-site (request for portable toilets noted in reviews). Staff & Service Mixed reports. Some describe professional, friendly staff and smooth operations. Others report rude gate counter staff, poor communication from intercom operators, and lack of supervisory support. Call center in different state sometimes has incorrect information. Scheduling Issues Appointments frequently changed or not honored. Same-page coordination problems between scheduling and operations. Early arrivals may get doors immediately; others face multiple check-ins with no result. Seal Selection You select your own seal during checkout—noted as positive by drivers.