Ryder Logistics

Facility info

WAIT TIMES & LOADING Extremely inconsistent — ranges from under 30 minutes to 39+ hours. Most complaints center on 6-8+ hour waits even when told load is ready. Several drivers report checking in at 3-5pm and not loading until midnight or later. Staff frequently unable to provide ETA or confirm load status. COMMUNICATION & INFORMATION Office often unattended or unreachable by phone. Staff can't confirm if your shipment has arrived or when loading will start. Language barrier noted by multiple drivers — limited English speakers on staff. Poor communication skills across the board. CHECK-IN & PROCEDURES Walk-in check-in recommended due to extremely tight maneuvering space. Slow check-in window. Some loads held up due to border paperwork issues — if documentation isn't cleared, expect delays and repeated trips back to check on status. FACILITY CONDITIONS Very limited parking. Congested yard and streets leading in/out — bring patience for traffic. Bathrooms are clean. Tight to maneuver trailers in/out; risk of not making it out if you have larger equipment. STAFF ATTITUDE Mixed — some drivers report courteous, professional, attentive staff; others describe them as rude and dismissive. Language barrier contributes to frustration. Front office staff described as polite by some, unhelpful by others. PARKING & OVERNIGHT Not mentioned in reviews — assume limited or unavailable given tight facility constraints. BOTTOM LINE Highly unreliable operation with severe wait time unpredictability. Best case: quick load. Worst case: full day+ with no answers. Success appears somewhat random and possibly dependent on load origin/documentation status.