SpartanNash Military - North Englewood

Facility info

APPOINTMENT & SCHEDULING Dock hours start 9:30pm — don't arrive early expecting service Early check-in fees: $199 if 30+ min late, up to $500 if significantly late Late cancellations ($499) for weather/traffic delays Reschedule requests can add days to next available slot Many drivers report confusing/changing check-in procedures each visit UNLOADING TIMES Highly variable: 1.5 hours to 11+ hours reported Heavier loads = longer waits Lumper unloading is slow; paperwork processing adds 1-3 hours after unload completion Staff often don't notify drivers when unload is finished — must ask Unload only starts at 10pm minimum LUMPER FEES High: $254-$500 range typical $254-$354 for small loads (2-12 pallets) $400-$450 for larger loads (40,000+ lbs) Freightsmith payment system frequently fails, causing additional delays CHECK-IN PROCESS Download app required Check in at East Gate (dry goods) or West Gate (reefer) Man door at building midpoint, well-lit with overhang Process: check in → wait for dock assignment call → back to door → unhook trailer → park bobtail separately Multiple call-backs and steps create confusion Staff instructions inconsistent visit to visit FACILITY & PARKING Tight maneuvering space — requires careful backing Very limited parking; shared lot with 3 other businesses No overnight parking Security shuffles vehicles constantly Docking space constrained; newer all-door setup helps but still tight Warehouse conditions reported: mice, spiders, dirty STAFF & ATMOSPHERE Highly inconsistent: some drivers report kind/helpful individuals; many report rude, disrespectful, unprofessional behavior Front desk staff described as loud, condescending, dismissive Security guards range from friendly to aggressive Check-in staff occasionally refuse service or demand rescheduling without clear reason Some positive mentions