Thomas Foods USA

Facility info

WAIT TIMES Highly unpredictable — expect 8-24+ hours commonly. Some drivers report same-day service in 1-3 hours; many others wait 10-20 hours for a door after checking in. Load preparation delays are frequent even after door assignment. CHECK-IN & SCHEDULING Online check-in system available via QR code or phone. Appointments often don't correlate with actual load times. After check-in, you'll typically be asked to leave the facility and wait for a call — you cannot stay parked on-site. PARKING No overnight or daytime parking at facility. Drivers directed to TA truck stop approximately 10 miles away. Street parking nearby marked "No Parking/No Stopping." Plan to spend waiting time off-site. LOADING/UNLOADING Drop and hook not typical — expect to wait through load prep and actual loading. Speed varies wildly. Common complaints: cargo not ready at appointment time, incorrect load sequencing, overweight loads requiring reloading. STAFF ATTITUDE Mixed reports. Security gate and office staff described as friendly and respectful by some; shipping/receiving window staff noted as unprofessional and disorganized by others. One individual repeatedly mentioned positively for expediting loads, but facility-wide inconsistency is the pattern. FACILITY CONDITIONS Yard congested with double-parked trailers, limited maneuvering space, difficult u-turns. Bathrooms available but cleanliness varies. Vending machines present. OTHER Theft reported (load locks). Quality control issues noted (incorrect load sequences, overweight shipments). Detention policies disputed. Call ahead before arriving if possible.