Tops Markets Distribution Center
5873 Genesee St, Lancaster, NY 14086
Facility info
Appointments meaningless — FCFS starting 7pm regardless of appointment time; don't arrive early unless you have hours to burn Unloading: glacially slow — expect 5–9 hours for standard loads; 6 hours for just 4–6 pallets is normal here Lumper fee required — Capstone handles it ($155–$360 depending on load); must pay before unload starts Overnight parking available — lot outside security gate Bathrooms functional — guard shack has one; receiving office has restroom and vending Staff mood: wildly inconsistent — some drivers report friendly, professional crew; others describe rude, dismissive office staff Safety vest mandatory — you will be turned away without high-visibility gear Check-in process — park first, walk paperwork to guard shack, get door assignment, head to receiving office Disconnection required — you must disconnect completely from trailer before unload Load rejections happen — inspect carefully before arrival; some loads rejected for minor quality issues after hours of waiting
Driver reviews
Definitely do not come here—your entire day goes down the drain. It has been six hours since I was loaded up—a process that took only 20 minutes—and they still haven't managed to unload me. This place is absolutely terrible.
Not bad Appointment 5am, do not come early Check In 4:00 Got door 4:30 Check out 6:30
This place is very good for truckers because they will allow you stay in their parking lot before and after unloading. You can reset your DOT hours here without anyone bothering you. The parking lot can accommodate up to 30 trucks.If you need to use the restroom, walk to the guard shack and ask for the restroom key. Restroom is located on the left side( or right side of the guard shack entrance door). You can use anytime as long as you keep it clean. Reefer unloading starts at 4am and ends by 3pm. Dry products unloading starts at 7pm and ends by 3am. You can check in anytime but your trucks need to line up at 4am( Reefer) and 7pm( dry). They do not open for unloading in all weekends( Saturday and Sunday) Please plan accordingly. Have a safe trip.
One of the worst company ! Appointment 8:00 am, checked in 6:40 , gave the door right away, checked out 12:30 pm, just 5 pallets ! Avoid this place !
Very slow to unload won’t be taking any loads to this place no more 1st and last time
Docktime — driver reviews and facility info.