C&S Wholesale Grocers/Tops Frozen Distribution

5000 N America Dr, West Seneca, NY 14224

Operator: C&S Wholesale Grocers

3.4 stars from 108 driver reviews

Facility info

Appointment scheduling: By appointment only. Receiving closes at 2pm — that's when you'll have bills in hand regardless of appointment or check-in time. Facility doesn't consistently honor appointment times; expect 3–8 hour waits even when on time. Check-in procedure: Arrive before 5am. Fill out form in yellow box outside receiving door, paperclip paperwork to right side of box. Receiving will call you with dock assignment. Some reports of receiving staff coming directly to truck. Safety vest required: Mandatory high-visibility vest or you won't be served. Facility sells vests for $5 if you don't have one. Sign posted: "No Hi-Viz, No Business." Unload times: Highly variable — 20 minutes to 2 hours for small loads (2–8 pallets), 4–8+ hours for larger loads. Staff frequently take breaks (every 15–20 minutes reported); unload speed sluggish overall. This is a frozen/grocery warehouse. Lumper fee: Required. Physical check needed to pay. Taken upfront. Overnight parking available: 10–17 marked spots reported. Must sign agreement not to clean trailer or leave trash. Can park on staging area if kept clean. Nearby Sonwill truck stop also available if lot full. Bathrooms: Available after 6am, close before 5am. Staff attitude: Mixed. Reception lady consistently praised as nice and helpful. Warehouse/dock crew frequently criticized as lazy, unfocused, disrespectful of driver time. Yard conditions: Tight backing setup but manageable. Parking area clean. Guard shack unmanned — just drive in.

Driver reviews

  • 1.0 / 5

    Розвантаження 6 палет 3h 👎👎👎

  • 5.0 / 5

    My appointment at 9:00 a.m. I came here at 8:00 a.m. They give me the door at 9:30 They finish at 10:30 a.m. Go to the office The form that you need to fill out with the instructions I put picture When they call you Open your door and back in And Disconnect airline down landing gear Take seal to the office They will send you lumber text message When you finish they will call you They have restroom Have a nice day

  • 1.0 / 5

    They will make you wait 10 hours and say no load is available why waste time

  • 4.0 / 5

    what more can u ask, overnight parking, at 5:30am go in the office and fill out a sheet then check in, they give you a door right away, friendly lady at the office, unloaded done by 7am, you can stay after wards. happy camper

  • 4.0 / 5

    Better than expected

Docktime — driver reviews and facility info.