Union Supply Group
2500 Regent Blvd, Dallas, TX 75261
Facility info
Check-in & navigation Door 35 at back of building. Second left entrance if coming south on Regent. Can be confusing first time — receiving office tucked behind shipping area. Some drivers sent on wild goose chases to find it. Operations Drop and hook. Opens 7 a.m., gate locked until then. Unload times range wildly — 2 hours to 5+ hours. No consistent pattern. Some drivers unloaded before appointment, others delayed significantly. Staff sometimes closes facility early, trapping drivers. No lupers typically. Facility conditions Plenty of backing room. Yard jockey available to help. NO restrooms for drivers — repeated complaint across multiple reviews. Overnight parking Available but inconsistently reported. Some say yes, others say no. Don't count on it. Staff Mixed bag — some drivers report friendly, helpful crew. Others describe rude, dismissive employees who ignore drivers and don't care about time. Yard jockey specifically called out as helpful. Bottom line Fast unload possible but unpredictable. Expect 2-5 hour range. Navigation confusing without directions. Plan for no bathroom access. Staff attitude varies. Overnight parking unclear — ask on arrival.
Driver reviews
I wish I could give this company a negative star rating. They have IMPROVED their credit card processing to the point that you cannot order. Moving to some sort of Token Processing that does not work. I cannot imagine a company being in business and creating system that is quite simply BROKEN. All you get from their customer service is call in an order. This Token system was done to supposedly protect credit card companies. So their solution is to have you call a call center, located God knows where, and give someone over the phone your credit card number. Simply a failed system.
My one and ONLY purchase on March 18th 2026 has been a complete nightmare. I have had to contact the Ohio State Attorney General's Office as well as the BBB. My next set is to call the US Fraud Waste and Abuse line and report this government contracted company. BEWARE
Overnight parking available
An order was placed in January 2026 they waited until May for it to be charged. They claim it was an issue, an issue that wasn't allotted for and out me in the negative. Previous orders no issue called and called only hit the run around and even one of the repeos told me to shut up. There wasn't an email or anything to inform me of this issue. Repeated requests to speak to a supervisor was met with I can't do that even the main number when I explained the issue ask to speak to someone to solve this issue I was sent right to the call center( which isn't in America). If I had another choice I wouldn't place any orders with this company. If you can go somewhere else.
Docktime — driver reviews and facility info.