UNIS

Facility info

Confusing facility layout — multiple companies operating from same building, north and south gates. Confirm which gate/company with broker before arrival or expect multiple trips. Live load only, Monday-Friday 8am-4pm. Gates open 7am. First come, first served despite appointments. Wait times brutal and inconsistent — 2-7+ hours common. Some report quick loads, most report significant delays. Often 4-6 trucks queued at limited docks while other docks sit unused. Check-in process disorganized — multiple driver doors, unclear which is correct until you try. Staff at gate may not know building layout or company assignments. No overnight parking onsite or on surrounding streets — local police actively ticket and tow. No nearby truck stop alternative. Staff attitudes mixed — some described as friendly and courteous, others reported as rude or unhelpful. Communication issues between office and drivers. Safety gear required — high-visibility vest mandatory. Restrooms available but conditions reported as problematic (locked, limited). Dock access difficult — some docks hard to back into. No lighting at facility. Portable bathroom available near dock 16. Limited maneuverability despite being manageable. Truck route restrictions in area. Pets allowed but must stay in truck. Overall: Organizational and communication gaps create unpredictable experience. Appointment scheduling not reliably honored. Better on certain days/times but consistency is issue.