US Foods - Fairburn

Facility info

WAIT TIMES & SPEED Highly inconsistent. Range from 1-2 hours total to 8-9+ hours at dock. Most reviews cite 4-6 hour waits minimum. Many reports of arriving on time for appointment but not getting to dock for 3+ hours. Unloading itself often slow—drivers report sitting at doors 2-6 hours while load barely touched. CHECK-IN & OPERATIONS Check-in window opens 6am. Arrive no more than 1 hour early or you'll be turned away. Security professional and efficient. Receiving office staff—inconsistent but frequently reported as rude, unhelpful, or unprofessional. Confusing paperwork procedures reported multiple times (packet mixups, repeated window visits for same transaction). No appointment flexibility—late arrivals get rescheduled, not worked in. LIVE LOAD/UNLOADING Drop and hook with lumpers required. $237+ lumper fees typical. Lumper service quality varies wildly. Whole crews go on break simultaneously while trucks sit at doors. Saturday unloading not available. Some drivers report equipment damaged during unload (broken load bars). Payment link delays common—paperwork processing takes additional 1-3 hours after unload complete. OVERNIGHT PARKING No overnight parking available on facility. FACILITY AMENITIES Bathroom available and clean. Free coffee, snacks, drinks in some reviews. Vending machines present but reported non-functional. Decent backing room. Yard marshaling recently improved (as of mid-2025). LATE FEES $100+ late fees applied strictly, even for mechanical breakdowns. Work-in fees ($250+) charged if paperwork errors occur at check-in. BOTTOM LINE Plan for full day minimum. Highly variable experience—some drivers in/out under 2 hours, most report 6+ hour stops. Staff professionalism inconsistent. Paperwork delays chronic. Only accept if load is prepaid.