US Foods - Twinsburg
8000 Bavaria Rd, Twinsburg, OH 44087
Operator: US Foods
Facility info
Appointment & Check-In Appointments required. Check-in at guard shack. Gate closes at night — don't arrive after hours. Early arrivals (before 6am) can park in back lot. Some drivers get doors immediately; others wait 30+ minutes to an hour after check-in. Late fees: $50 (30 min), $100 (60 min), $150 (120 min), $200 (180 min). Reschedule fee $250. No-show fee $300. Unload Times Wildly inconsistent. Range: 45 minutes to 6+ hours. Typical unload 2-3 hours for partial to full loads. Some lumper delays observed. Lumper fees $150-$380 depending on load size. Staff sometimes slow to start unloading; delays reported even when drivers arrive on time. Facility Layout Tight, cramped lot. About 30 docks. Limited maneuvering space — difficult blind-side backing. 40ft trailer max. Multiple drivers report tight conditions, especially during morning rush (6am appointments). Recommend spinning around at entrance rather than backing in if possible. Regular docks (no interior docks despite some online photos). Overnight Parking No overnight parking available nearby or on-site for standard arrivals. Exception: drivers who unload can park in back lot. Some drivers reported using back lot after unloading without issues. Staff & Attitude Mixed. Receiving clerks described as impatient, disgruntled, sometimes rude. Check-in staff can be dismissive. Lumper crew inconsistent — some reported sitting outside smoking, slow to start work. Other reviews praise friendly, courteous staff. Guard shack personnel noted as sometimes rude or inattentive. Safety & Logistics Scales on-site. Use Google Maps, not GPS exit 36 (confusing turns). Call for directions — truck restrictions in area. Some trailer damage reported (broken skids, debris left behind). Drivers advised to inspect before leaving.
Driver reviews
The people cursed a driver because he had to wait for another driver to move outta the way from a dock. And then the colored haired female at the check in has goven everone a nasty unprofessional attitude all moring ..i dont suggest delivering here
Topical us food dirty at door dock area be careful if you don't want to get flat tires when backing to the door dock I imagine haw many tires us food trucks have to replace because nails at door dock someone needs to talk to management at this location to do some cleaning 🧹🧼🧹🧼🧹 no overnight parking high lumper fees us food don't understand on the end they paying for lumper service because broker and trucking companies put lumper fees in delivery rates and and the end price of lumper service going to themselves not to truck companies if they unloading them self not paying outside lumper service they will seve several millions a year with so many locations but someone probably getting paid under the table for lumper company to do this inside corporate office need to investigate because I don't think this is good deal for them. .🤪🤪🤪🤔🤐🤔🤐😮💨😮💨😤😤
Five stars deserve, got 5:30 AM for 6:00 AM appointment. Got empty and paper work 7:10 AM. I'm not sure about overnight parking if it's available, but there is a truck stop 20 minutes drive. Thank you
4-5 hours unloading
06:0am appointment done at 0700
Docktime — driver reviews and facility info.