Americold Logistics - Grand Rapids

Facility info

APPOINTMENT REQUIRED – 6-digit number (starts with 1, 15, 20, or 21). No number = no door assignment. Show up on time; early or late arrivals get delayed. CHECK-IN & OPERATIONS – Walk into receiving office for door assignment. Drop and hook available. Unload typically 1–2 hours when on schedule. Paperwork can be slow (30 mins to several hours reported). Some late fees charged ($125+ documented). PARKING – No overnight parking on-site. Lot fills quickly with limited staging. Most drivers park on street at own risk (police tickets reported at 7am). Limited on-property parking for a few trucks only. SPEED – Highly variable. Range from 1.5–3 hours total when running smoothly, to 8+ hours when backed up. Facility takes more volume than it can handle. Staff performance inconsistent day-to-day. STAFF & ATTITUDE – Mixed reports. Some drivers report friendly, professional crew. Others describe rude, unprofessional behavior at check-in window. Management inconsistency noted. FACILITY CONDITIONS – Tight backing at most docks but doable. Yard gets crowded easily. One portapotty available (no hand wash, minimal lighting). No driver restroom access; staff uses indoor facilities. LUMPER FEES – $340+ for 21 pallets documented. Rates described as high. Drivers report missing freight and shortage markups—take photos before backing in. RECEIVING HOURS – Open ~5:45–6am. Some operations start at 2am. OTHER – Equipment safety concerns reported (faulty forklifts). Early check-in sometimes accommodated.