Performance Foodservice - Bowling Green

Facility info

OPERATIONS Appointment scheduling: Calls in advance recommended. Receiving opens 5:30am. Early arrivals may get door immediately or be called if dock opens up. $300 late fee if you miss appointment. Can park on driveway (fits ~3 trucks) before opening if arriving early. Check-in: Simple process. Go to shipping/receiving office near bay door 10. Entrance is on Central Ave, not Mitch McConnell (exit only). Live load vs drop: Live unload only. Wait times: Highly inconsistent. Range from 45 minutes to 8+ hours. Most commonly reported 2-3 hours, but multiple reports of 5-6+ hour waits despite timely arrival. Lumper fees: Required and expensive. Capstone handles unloading. Drivers report $95-$510+ in lumper charges. Prepaid freight avoids this. Safety/procedures: Need to call on arrival for dock assignment. Officers check in and provide dock number. Bolt cutters available if needed. FACILITY EXPERIENCE Overnight parking: None on property. Driveway fits ~3 trucks before opening. Truck stop 1-2 miles away. Bathrooms: Available in shipping/receiving lobby. Vending: Available. Staff attitude: Mixed. Some reviews praise friendly, professional staff. Others report staff ignoring drivers, playing on phones, being rude or dismissive. Quality appears inconsistent shift-to-shift. Yard condition: Clean. Adequate backing space. Easy entry/exit once you know entrance location. BOTTOM LINE Fast when it works (under 2 hours possible), but unload speed is erratic. Multiple reports of severe delays with no communication on ETA. Staff professionalism varies. Lumper fees are steep. Know the Central Ave entrance. Don't schedule tight connections here.