Americold Logistics East Dubuque

Facility info

OPERATIONS Live load facility — pre-cool trailer before arrival. Gate opens 7am. Appointment scheduling available but facility often accommodates early arrivals. Check-in process straightforward — call gate number to check in, paperwork usually in hand within 1-2 hours of dock entry. Load/unload times typically 1-2 hours when facility isn't backed up, though occasional delays occur (3-5 hour waits reported in slower periods). Loads sometimes improperly set or overloaded — verify weight distribution. FACILITY EXPERIENCE Overnight parking allowed on driveway outside gate for next-day shipments; not allowed on property itself. Bathrooms available. Ample maneuvering space and well-spaced dock doors. Staff consistently described as friendly, courteous, and professional — reception desk staff particularly noted for helpfulness. Facility is clean and well-maintained. Yard conditions good with plenty of room to maneuver. Management responsive when issues arise. Performance is inconsistent — some days in-and-out in under 2 hours, other days 3-5+ hour delays. Warehouses pork and beef products (Farmland, Smithfield, Cook's). Also known as Smithfield location on west side of Highway 20. MIXED SIGNALS Occasionally claims gate opens at times it doesn't. Overnight parking policy has reportedly shifted — confirm current status on arrival. One report of load rejection for missing customer PO on bill to Walmart.