United Airlines VA

Driver reviews

• 5.0 / 5

  We flew with United airlines from IAD to many different destinations, and by far we haven’t gotten any issues, customers service were always kind to us, flight attendants super cool and kind and genuine, hope United Airlines keeps the same work ethics! Thank you guys!

• 5.0 / 5

  The staff provided good assistance when I needed to purchase an airline ticket. They checked suitable flights and explained the available choices clearly. I appreciated the organized service and straightforward booking process.

• 2.0 / 5

  Disappointing handling of a cancellation—and conflicting explanations afterward<br><br>My partner and I were scheduled to return from Punta Cana to Washington Dulles on United flight UA1614 on August 27, 2026. The flight was delayed approximately four to five times. After spending hours waiting, we finally boarded and believed we were going home. While we were already seated on the aircraft, we received an email from United notifying us that the flight had been canceled.<br><br>Communication throughout the disruption was extremely poor. We had to deplane, retrieve our luggage, and were transported by United to Sunscape Coco Punta Cana for the night. The accommodations United provided had numerous cleanliness and maintenance issues, which we photographed and documented. I was also already ill and had received medical treatment in Punta Cana, making the situation especially difficult.<br><br>We were eventually rebooked on UA3042 on August 28 and returned home a day later than scheduled. United UA1614.pdf<br><br>What has been especially frustrating is United’s response afterward. United gave the two passengers traveling together different explanations. In the response to my complaint, United stated that UA1614 was canceled due to technical issues. In its separate response to my partner, United referred to weather delays.<br><br>That inconsistency only adds to my concerns about the communication surrounding this disruption.<br><br>I submitted a detailed formal complaint with documentation. United acknowledged my experience but directed me to United Cares, where I was offered only a $50 United travel credit.<br><br>I understand that delays and cancellations happen and that safety must come first. My complaint is about how United handled everything surrounding the disruption: repeated delays, poor communication, learning about the cancellation by email while sitting on the aircraft, unacceptable overnight accommodations, and then receiving conflicting explanations afterwa

• 5.0 / 5

  I had a pleasant experience purchasing my airline ticket. The staff helped me compare different schedules and explained the booking details carefully. Their friendly assistance made the reservation process comfortable and straightforward👍