Performance Foodservice - Metro NY

Facility info

Appointments often meaningless—waits of 3–8 hrs common even with scheduled slot; guard shack assigns door but unloading frequently delayed hours after assignment Lumper fees steep ($225–$385); additional $55–$100 penalty for arriving even minutes late to appointment; late fees reportedly diverted to staff pockets Tight dock backing procedure with yellow curb barriers creates maneuvering hazard; no overnight parking; staging area available early morning (5am opening) Staff highly inconsistent—some drivers report professional, helpful workers (Mike at gate, Victor, Diego praised); majority describe disrespect, poor attitude, language barrier at receiving window, slow paperwork processing (2–3 hrs post-unload common) Limited parking on-site; alternate lot across street at Shell/diner; facility small and congested with poor truck flow management