INTERNATIONAL CARGO TERMINALS

Facility info

PRE-ARRIVAL Email paperwork (BOL, license, registration, rate confirmation) before arrival or you won't be served. Don't show up after 3 pm for pickups or 1 pm for receiving — they close. CHECK-IN PROCEDURE Guard shack at Kapowski Road entrance assigns dock door. Then check in at windows 3–4 (receiving) or 5–8 (shipping/pickups). Some reviews mention triple check-in process creating bottlenecks. SAFETY/REQUIREMENTS Chock wheels and turn off engine at dock or denied service. Closed-toe shoes required in warehouse (no Crocs). Keep gate pass after check-in. OPERATIONS Live load. Wait times highly variable — ranges from 35 minutes to 6+ hours depending on volume and traffic. Busy operation with frequent delays. Receiving ends 1 pm, shipping ends 3 pm. You must stay at your trailer during loading. STAFF & ATTITUDE Mixed reviews. Some praise specific staff members for helpfulness. Multiple complaints about manager (Jason) — described as rude, unprofessional, and disrespectful to drivers. Language barriers reported (some staff don't speak English). FACILITY EXPERIENCE Tight warehouse space with heavy truck traffic. Overnight parking available near loading doors (space for ~6 trailers). Portable restroom only. Poor cell service (AT&T). Free coffee and donuts sometimes available. Forklift operators generally praised for quality work. CONSISTENCY ISSUE Facility appears to have improved recently but remains highly inconsistent — some drivers get through in under an hour, others wait 4–8 hours for same service.