Kenco - Charlestown

Facility info

OPERATIONS Appointments mean little — expect long waits even with confirmed times Live load facility; drop and hook available at some doors Check-in can take 30 minutes to over an hour Two separate entrances/offices: Trey Street (pickups, door 40) and Patrol Road/delivery side (door 27) Operating hours roughly 7 AM–11 PM Multiple Kenco buildings in area — confirm correct address (250 River Ridge Parkway, Jeffersonville/Clarksville, IN) WAIT TIMES Highly inconsistent. Reported range: 30 minutes to 13+ hours Common complaints: 5–12 hour waits for dock assignment and loading/unloading Often only 1–2 trucks being worked despite many doors and trailers waiting LTL pickups particularly slow FACILITY EXPERIENCE Overnight parking available Bathrooms reported as clean Signage inadequate — GPS routing unreliable; signs too small and hard to locate Staff friendliness varies significantly by shift/day Facility itself is clean and well-maintained Some positive experiences with individual staff members going extra mile SAFETY & MANAGEMENT Safety staff present but perceived as ineffective or performative Untrained/unqualified equipment operators reported Overall management disorganized and unresponsive Complaints of discrimination and unprofessional conduct Low sense of urgency despite driver time constraints NAVIGATION NOTE Use Google Maps, not trucking GPS — facility GPS routing circles building Look for small entrance signs; bring correct address and entrance location into facility