Performance Foodservice - Pittsburgh

Facility info

Appointments required. Arrive early—many drivers check in 1-2 hours before scheduled time. Live unload operation. Capstone lumpers handle the work. Door assignments vary wildly. Some get immediate access; others wait 2+ hours past appointment time. Unload speed inconsistent—ranges from 30 minutes to 3+ hours. Receiving/counting process adds significant delays afterward. Paperwork delays are chronic. Even after unload finishes, expect 1-3 additional hours waiting for bills. Many drivers report missing next appointments due to delays here. Lumper fees substantial and rising—$135–$585 reported depending on load size. No transparency on fee structure. No overnight parking on-site or nearby streets. Police patrol area; street parking risks citations. Nearest truck stop ~4 miles away. Restroom situation is a major complaint. Only porta-potties available, located away from dock area. Facility staff have indoor restrooms but drivers cannot access them. Units described as filthy and inadequate for volume of traffic. Steep hill on entrance/exit road—requires careful navigation. Park on left side opposite dry docks to avoid blocking active dock doors. Office/receiving to the right of main entrance. Operations start 4:30–5:00 AM. Staff attitude mixed. Office staff sometimes friendly; lumper crew professionalism varies. Some reports of rude treatment and indifference to driver concerns. Yard conditions poor. Limited maneuvering space. Yard congested with trailers. Load disputes reported—facility staff scrutinize BOLs closely and may refuse loads for minor discrepancies.