Americold Logistics
2300 E Rice St, Sioux Falls, SD 57103
Operator: Americold
Facility info
Load times wildly inconsistent. 45 minutes to 24+ hours reported. Most common complaints: 4-7 hour waits even with appointments. Some drivers report loads not ready despite scheduled times. Staff quality varies by shift/person. Specific staff members (George, Kawa) consistently praised as professional, accommodating, fast. Other shifts/personnel get complaints about poor communication and lack of office availability. Live load operation. Drivers mention getting docked doors and loading proceeding from there. Appointment flexibility. Multiple reports of getting docked even 2-6 hours early if load is ready. Not strictly enforced if cargo available. No overnight parking. Love's 10 minutes away mentioned as alternative. Bathroom facilities available. Portable units with heat/AC noted near receiving office. Yard condition issues. Significant potholes near dock doors 11-13. Backing space tight at those doors with obstacles (storage bins, junk) creating hit-and-run risk. Charges for late arrivals reported. One driver mentioned being charged for tardiness. Drop-and-hook sometimes possible. At least one driver offered option to drop loaded trailer and pick up empty on return. Facility cleanliness: Generally described as clean and driver-friendly when operations go smoothly. Bottom line: This facility can be excellent or frustrating depending on timing, which staff member is working, and load readiness. Early arrivals sometimes get preferential treatment.
Driver reviews
I came here at 757am checked in and gave me a door claiming door 12 is easy to back. I have backed into doors 1 to 10 before. It took them 1 hr before unloading me besides having 1 truck at dock door way b4 me arriving here.<br><br>Noticed they fixed the huge pot holes by dock doors 1 to 10 but by dock 11, 12 and 13 those pot holes should of been filled as well.<br><br>Backing space by dock doors 14 - ?<br>But by dock doors 11,12,13 not much room I see a few truckers hit that guard rails during backing but having that storage bin and junk in corner for truckers to back needs to be moved out of way
Excellent Warehouse Experience: Quick Loading and Friendly Staff!<br>I'd like to share my positive experience at the warehouse. Even though I was a bit late and didn't have a pickup number, the staff showed exceptional understanding and patience. They kindly waited for me to get the necessary number and immediately provided me with a door for loading.<br>The entire process was incredibly fast and efficient. My vehicle was fully loaded in just 30 minutes, and I had all my documents in hand within another 10 minutes. This was truly a great experience, thanks to the pleasant and kind employees who did everything they could to make the process smooth. I highly recommend it!
Arrived for my appointment Monday. I was not disappointed! George quickly made himself fully available to service my needs. He was thoroughly attentive to my desire to be loaded quickly. Will come again!
Ran into truck trouble and gave them a heads up and still unloaded me. The staff is friendly and accommodating!
Docktime — driver reviews and facility info.