XPO Logistics

Facility info

OPERATIONS Appointment scheduling often problematic—delays, missed appointments, no-shows common Load cancellations frequent, sometimes with little notice or no TONU (Truck Order Not Used) pay Rate confirmations issued late or with mismatched details from initial booking After-hours contact nearly impossible; calls go unanswered or voicemails ignored Multiple reports of loads being rescheduled without driver consent or notification FACILITY EXPERIENCE Staff responsiveness highly inconsistent—ranges from excellent to completely unresponsive Communication breakdowns standard; brokers fail to return calls/emails for days Detention pay regularly disputed or withheld despite valid evidence (stamped receipts, BOLs) Load details frequently miscommunicated or changed last-minute (weights, pickup locations, delivery times) Receiver coordination issues—loads rescheduled by broker without driver knowledge FINANCIAL/PAYMENT ISSUES Detention claims denied without valid reason TONU compensation frequently refused or delayed Late payment documented (55+ days reported) Brokers dispute legitimate claims and refuse compensation for their errors Rate reductions imposed for broker-caused load issues STAFFING QUALITY Highly variable by individual broker—some praised for professionalism and responsiveness, others reported as rude, dismissive, and unwilling to take responsibility for mistakes Management described as unhelpful or defensive when issues raised Lack of accountability for broker errors NOTABLE PATTERN Gainesville, GA location specifically flagged repeatedly across reviews as worse than other XPO/RXO offices Strong positive reviews exist but outnumbered by complaints about reliability and payment practices