Performance Foodservice - Orlando

Facility info

OPERATIONS Appointments required. Check-in opens 6 am, arrive early. Street parking mandatory, check in at receiving office (door 21 area). Lumper fee charged—pay upfront. Unloading times highly variable: 1-7+ hours reported for similar loads. Paperwork processing is the main bottleneck—often 1-3 hours after unload completes. Don't leave door until you have paperwork in hand. Some doors require awkward backing maneuvers, especially with spread axles or hoods. FACILITY EXPERIENCE Street parking only—limited spots, frequently full due to empty trailers scattered throughout. Some overnight parking possible if you ignore no-parking signs, but risky. Tight, congested lot and street access. No facilities onsite; limited food options nearby (one food truck mentioned). Receiving staff attitude mixed: some genuinely professional and efficient; others slow, dismissive, or unprofessional. Inconsistent experience depends heavily on which staff member/lumper handles your load. Receiving crew sometimes communicates poorly about status. Docks 14-16 reportedly easier to access than others. WAIT TIME REALITY Most common complaint: 4-8 hour total time onsite for routine deliveries. Some 2-3 hour completions reported but appear to be exceptions. Unload can be fast (1 hour) but paperwork processing causes majority of delays. Being proactive—checking in early, following up every 30 minutes on paperwork status—appears necessary.