McLane Houston

Facility info

Gate/Check-in: Opens midnight. Arrive early and park on street (Greens Landing Dr side). Gate entry at midnight can be chaotic—drivers push through. Check in at receiving office (door 33, 34, or 36). Get door assignment immediately but won't unload until appointment time unless capacity allows. Unloading: Highly variable—ranges from 25 minutes to 6+ hours. Average appears 1-2 hours. Don't break seal or open doors. Wait for staff to check seal, then back in. Light turns green when ready to unload, red when done. Staff will call when finished. Paperwork: Major bottleneck. Often takes 1-3+ hours after unloading completes. Drivers frequently wait longer for BOLs than actual unload time. Office staff sometimes slow or dismissive about processing. Lumper fees: Cash code only (no credit/debit at night). Cost around $75. Confirm payment immediately—staff has disputed payments despite receipts. Receiving hours: Frozen/refrigerated 12am-7am. Dry van 7am-9am. Overnight parking: Street parking only (no staging area). Curb space available on Greens Landing Dr before entrance. Security risk reported—multiple incidents of break-ins while drivers slept. Lock doors and consider additional security measures. Facility condition: Very tight backing, confined yard. Limited maneuvering space. Designed for day cabs. No clear instructions for new arrivals. Staff attitude: Inconsistent. Some drivers report friendly, professional service. Others describe receiving staff as rude, dismissive, or disrespectful—particularly noted concerns from multiple drivers. One clerk reported raising voice and being confrontational over payment disputes. Day/time: Avoid Sundays (understaffed). Early morning/late night appointments generally worse than daytime slots. Staffing: Frequently understaffed, impacting wait times and service quality.