Americold Logistics Marshall

Facility info

Appointment scheduling: Strictly enforced—showing up early doesn't guarantee earlier service. Many drivers report getting doors right away when early; others told to wait in staging area. Confirm address before arriving (one driver sent to wrong location). Load/unload times: Highly inconsistent. Range from 40 minutes to 8+ hours. Most common positive experiences: 1-2 hours. Negative experiences cluster around 5-8 hour waits. Performance seems to depend on facility workload and prioritization. Check-in: Generally quick and easy. Staff typically assigns doors promptly for both drop-and-hook and live loads. One report of poor communication leading to driver being turned away (facility closed when driver arrived at wrong time). Live load process: Back to assigned door, staff disconnects red line and locks load, then unlocks and directs you to office for paperwork and seal. Wait times: Major complaint. Multiple reports of 5-8 hour waits despite appointments. Some drivers report being loaded while others waiting longer sat idle. Communication about delays appears minimal. Overnight parking: Available. Dirt lot east/right of shipping office, marked "parking at your own risk—not responsible for damages." Capacity roughly 12 trucks. Some reviews mention parking restrictions at certain locations within facility. Staff attitude: Mixed—ranges from very friendly and professional to rude and dismissive. Some office staff reported swearing, throwing paperwork, and poor communication. General manager is named Sam. Bathrooms: Available but cleanliness issues reported in at least one review. Facility conditions: Easy to find, spacious yard, good turning radius. Washout available across the street. Reefer fuel available on-site. One report of overloading trucks; nearest scale 25+ miles away. Phone communication: Difficult to reach by phone—multiple drivers report calls going unanswered.