UNFI Distribution Center

Facility info

WAIT TIMES 4-7+ hours typical, sometimes 8-9 hours. Unloading itself usually 1-2 hours. Paperwork processing is the major bottleneck—can add 2-4+ hours. A few rare exceptions report 45 minutes to 2 hours total. APPOINTMENTS & CHECK-IN Live loads only—don't arrive more than 1 hour early or you'll be sent away. Night deliveries only (no early daytime slots). Appointment times frequently don't hold. Check in at gate, directed to staging area, called back for door assignment, then must walk paperwork to separate office window. Long line-ups on street common, especially during shift changes. YARD & PARKING No overnight parking. Tight backing—limited maneuvering room, multiple door changes reported. Staging area parking on left side of building. Plenty of nearby truck stops 15 minutes away on Route 22. Easy facility to locate/enter from north on Industrial Ave. UNLOADING Capstone lumpers handle work. Lumper fees $100-$400 depending on load size. Unload speed inconsistent—full trailers move faster than partials. Trailers sometimes left with debris/wood inside. PAPERWORK Major pain point. Even after unload is complete, office staff make you wait for text notification before returning. Can wait 2-4+ hours after unloading finishes just for paperwork. Staff tell drivers "we will call you when ready"—don't ask for updates or go ask in person. STAFF ATTITUDE Guards/security consistently described as professional, helpful, friendly, polite. Office/receiving window staff widely reported as rude, dismissive, impatient. Multiple reviews cite specific staff as having poor attitudes. Overall sentiment: guards are solid, office personnel create frustration. FACILITIES Clean bathrooms and vending machines available inside office area. Decent parking space once you're in yard. BOTTOM LINE Plan for minimum 4-6 hours, realistically 6-8. Guards are good. Unloading is fine. Office creates delays and friction. Not driver-friendly on time management. Detention pay difficult to collect.