Kenco - Logan Township

Facility info

WAIT TIMES Highly inconsistent—anywhere from 1.5 hours to 13 hours. Most common complaints: 4-8 hour waits. Appointment times are unreliable; load readiness depends on warehouse operations, not check-in time. Some drivers report being loaded before appointment; most report significant delays after. CHECK-IN & SCHEDULING Prefer checking in no more than 30 minutes before appointment. Don't arrive too early—you'll just wait longer. Appointment means little; actual load time depends on forklift operator skill and order complexity. OPERATIONS Drop and hook setup: disconnect trailer, park bobtail, wait for load. Live loading appears standard. No consistent detention compensation mentioned—relying on it is not reliable. STAFF & ATTITUDE Hit or miss. Security guards consistently described as nice and helpful. Shipping/receiving staff ranges from professional and courteous to rude and dismissive. Office staff attitude varies significantly by shift/individual. FACILITY Overnight parking available (mentioned by some as near gate). Bathrooms available and described as nice/clean. Yard conditions not consistently addressed but no major complaints about cleanliness beyond general facility concerns. BOTTOM LINE Unpredictable operation. Can work out if you have schedule flexibility, but risky for time-sensitive loads. Several drivers recommend avoiding entirely.