Saddle Creek Logistics Services

Facility info

OPERATIONS Strict appointment scheduling required. Live load operation. Check-in can take 30 minutes to 3+ hours depending on staffing and shift. Wait times for dock assignment after check-in highly variable — anywhere from immediate to 4+ hours. Loading/unloading times range dramatically: 1 hour for small loads to 8+ hours reported. FCFS (first come, first served) shifts exist but enforcement inconsistent. Early arrival sometimes accommodated, sometimes turned away until appointment window opens. FACILITY EXPERIENCE Overnight parking available. Bathrooms present but not extensively mentioned. Staff attitude is the wildcard — experiences range from excellent to hostile. Multiple reports of window staff ignoring drivers, chatting with coworkers while drivers wait in line. One recurring crew member consistently praised for professionalism and speed; other staff members frequently described as rude and dismissive. Yard conditions adequate for maneuvering but tight. Guard shack staff generally friendly. Vending machine fraud reported (false $200 charges). Trailer quality control issues noted — rejected loads due to roof damage. PATTERN Facility performance heavily dependent on which staff member processes your load. Consistency is the main problem. Drivers arriving on time for appointments during certain shifts report quick turnarounds (under 2 hours). Same facility, different shift = multi-hour waits and poor treatment. Recent operational improvements noted by multiple drivers, though enough negative recent reviews suggest inconsistency persists. Not a reliable facility if you're running tight on hours.