NRF

Facility info

Highly variable unload times — 10 minutes to 5+ hours. Most positive reviews cite quick service; some drivers report extended waits and frustration. Check in: Call dispatch (number posted on driver board by picnic table), they'll assign a door. Back in when ready. Unload: Drop and hook. Staff will collect delivery papers or driver can hand them over. Generally efficient when staffed. Facility: Clean, well-organized warehouse. Friendly and knowledgeable staff when present. Strong reputation for customer service and long-term business relationships (30+ year customers common). Family-owned operation. Note: One detailed complaint about product warranty claims (Beauflor LVT) — NRF and manufacturer declined responsibility despite commercial warranty. Issue unresolved after 18 months. No information on overnight parking, bathrooms, or appointment requirements in reviews.