Performance Foodservice - NorthCenter

Facility info

APPOINTMENT & OPERATIONS Strict appointment times enforced, but facility may accept early arrivals if you call ahead Live unload only — no drop and hook Check-in opens 7:00 AM; can call before hours to leave info and park Dock assignment varies; sometimes given immediately, often delayed significantly UNLOAD TIMES Extremely variable and unpredictable — ranges from 45 minutes to 6+ hours Partial loads (2–6 pallets) commonly take 3–5 hours Full or near-full loads regularly exceed 5 hours Paperwork processing adds additional 1–5 hours after unload completes Staff counts product slowly; expect delays for documentation LUMPER FEES $105–$500 per load depending on pallet count Fee charged on top of any wait time FACILITY Overnight truck parking available in rear lot — described as quiet Porta-potty available near building; no full bathroom access (COVID policy still in effect per recent reviews) Yard space adequate for maneuvering Yard driver attitude mixed — some report friendly service, others describe indifference STAFF & SERVICE Highly inconsistent treatment day-to-day and person-to-person Receiving office staff attitude reported as rude, dismissive, and indifferent to driver schedules and concerns Some positive interactions reported; many drivers cite lack of respect and care Unloading crew speed varies dramatically RED FLAGS Multiple reports of 4+ hours at dock with no communication on timing Several drivers report being turned away after long waits Recent reschedule fees not disclosed upfront Policy changes (e.g., no pickups post-COVID) not well communicated BOTTOM LINE Unload times unpredictable; plan for 4–6 hours minimum High fees and significant paperwork delays Do not schedule tight connections to next pickup Call ahead if arriving early Experience varies significantly by day and staff member