Performance Foodservice (PFG)

Facility info

Unload times wildly inconsistent — 45 minutes to 8+ hours reported. Many drivers sit 3-5+ hours despite early check-in or small loads. Appointment scheduling appears strict but check-in may happen early (5:30-6:45am for 6-8am appointments). Being late triggers late fees ($550 mentioned). Lumper fees charged ($145-$235) regardless of unload speed or actual labor performed. Some confusion on whether lumpers actually working vs. office staff handling loads. Guard shack staff mixed — some professional and efficient, at least one report of guard being unnecessarily rude over minor backing issue. No overnight parking. No restrooms, drivers lounge, or vending at facility. Loves truck stop 1/4 mile away. Office/paperwork processing is a bottleneck — unload finished but bills/BOL can take 2-3+ additional hours. One driver waited until 1045am for paperwork for 2 small pallets. Facility conditions: clean and tidy yard, adequate maneuvering room despite tight lot. "More nails than Home Depot" — check doors/walls before backing. Staff attitude inconsistent — described as both "friendly/professional" and "rude." Office staff sometimes unhelpful on paperwork status. Opening 6am, closes around noon. Frequent smoke breaks reported by lumper crew affecting unload speed. Multiple reports of other trucks getting unloaded faster despite arriving later, suggesting poor workflow management.