Whirlpool

Facility info

Live load: 2+ hours minimum. Call 3-5 hours ahead despite stated 1-hour policy. XPO side particularly slow. Expect to drop trailer and wait bobtail in yard 3-5 hours for pickup loads. Drop and hook: Consistently quick and smooth. 30 minutes to 1 hour typical. Pre-positioned trailers available. Friendly security gates drivers through efficiently. Check-in/operations: Security staff generally friendly and helpful. Signage for shipping/receiving unclear—some confusion locating correct entrance. Paperwork sometimes not organized or readily available at gate. Wait times: Highly variable. Live loads: 2-18 hours reported. Unloading: 12 minutes to 1 hour. Loading when trailer supplied: 1-2 hours. Communication about load status poor—trailers may be ready but drivers unaware. Facility: Adequate space for drop and hook operations. Yard conditions acceptable. Clean and organized noted by some. Staff: Security guards consistently praised as friendly and helpful. One reported exception. Will call staff goes above and beyond. Front office and coordination between departments needs work—disorganization and lack of communication about load readiness are recurring complaints. Bottom line: Drop and hook works well here. Live loads and pickups are problematic—factor in significant wait time and bring food/entertainment.