Kraft Heinz - Mason

Facility info

Load/unload times: Highly inconsistent. Range from 30 minutes to 8 hours. Most common complaints center on slow loading with wait times of 2-5+ hours. Some reports of early loading (3-5 hours before appointment). Unloading generally faster than loading when it moves. Appointments: Facility honors appointment times but not always strictly—some early loads reported, some significant delays past appointment windows. Dock assignment: Can wait 2+ hours just to get assigned a dock before loading/unloading even begins. Staff attitude: Mixed reviews. Positive: friendly, helpful, knowledgeable, respectful. Negative: hourly workers described as unmotivated and uncaring about driver wait times. One report of receptionist sleeping on job. Yard conditions: Described as rough, dirty, dusty. Limited maneuvering space noted in some reviews. Parking available and relatively easy. Safety requirements: Unloading procedures include chocking wheels, airline removal, engine shutdown. Overall pattern: Performance appears inconsistent—some drivers report excellent, efficient service; others experience frustrating multi-hour delays. Staff friendliness doesn't always correlate with speed. Operation depends heavily on which crew/shift you get.