Americold Logistics Phoenix

Facility info

Check-in: App-based (FreightSmith) or QR code at guard shack. No one staffing shack—park in staging area and use app. Phone number available as backup but expect 30+ min waits. Unload times: Highly variable—20 min to 2 hours reported. Recent reviews suggest improvement. Unload fees $166+ paid electronically through app. Paperwork: Major pain point. Frequent reports of hours-long delays after unload complete. Some drivers had to stand in office to resolve billing issues with app failures. Appointments: Facility accepts arrivals 2.5 hours early. Some priority loads move faster; standard appointments may sit for hours. Early morning calls (5–6am) sometimes given to pull load sooner. Parking: Staging area across from docks (tight maneuvering space). Roosevelt St north of facility available overnight. Inside parking after 4am. Limited spots—day parking near Quick Trip corner (6–7 spaces). Conditions: Cold storage facility—physically demanding, freezing temperatures. Dock backing described as easy to moderate; tandems must slide to back, doors stay closed until staff knock. Staff attitude: Mixed reports. Guard shack staff described as rude, dismissive, unhelpful. Some positive mentions of individual managers. Language barriers noted but not determinant of service. Overnight parking: Not officially allowed but ask management—some exceptions granted.