McLane Ocala

Facility info

CHECK-IN & APPOINTMENTS Appointment-only facility Can arrive up to 2 hours before appointment time only — arriving earlier requires leaving premises Early arrivals get staging/parking lot near gate; about 10 spaces available Check-in at gate entrance guard shack Receiving starts around 12pm for dairy/cold products (weekends), 4pm for dry loads WAIT TIMES & UNLOADING Highly unpredictable — ranges from 45 minutes to 12+ hours 5-6 hours is common; many reports of 7-9 hour waits Sunday deliveries typically slower, sometimes 12+ hours Paperwork processing often adds 2-4 hours after unload completion Hit or miss — some drivers get fast service, others experience extreme delays at same facility Live unload operations LUMPER FEES Mandatory lumper service through Capstone Charges range $295-$460+ depending on pallet count Drivers report fees as excessive for service provided Some trailers left unswept after unload FACILITY & PARKING Staging lot available before appointment Limited overnight parking — most reports say none available on-site Street parking in center turn lane down road confirmed by multiple drivers (sketchy but tolerated) Bathrooms available inside receiving office Plenty of maneuvering space to docks Good lighting noted STAFF & OPERATIONS Security guards generally friendly and professional Receiving staff performance inconsistent — some positive interactions, widespread complaints about slow/incompetent personnel Communication issues: drivers not always informed of procedures or delays Temperature control issues noted — reefer doors left open during unload, risking cargo damage Occasional paperwork/system errors with lumper receipts Some rejected pallets left in trailers requiring driver follow-up GENERAL Drop-and-hook deliveries reported smoother than live unloads Operates Saturday and Sunday despite website suggesting closure No respect for driver schedules — appointments frequently honored late by several hours Managed by Capstone Logistics