Americold Logistics - Russellville
300 S Elmira Ave, Russellville, AR 72802
Operator: Americold
Facility info
OPERATIONS Live loads prioritized over drop-and-hook; expect long waits (5–23 hrs reported) Late fees ($205.45) charged aggressively—clock starts at office check-in, not guard gate Appointment times inconsistently communicated; verify directly with facility Trailer cleanliness strictly enforced; dirty or partially full trailers rejected Fuel tank must be 3/4 full minimum on drop-offs FACILITY EXPERIENCE No overnight parking on-site; Pilot ~1 mile away, nearby Lowe's/Walmart allow parking Restroom available; break room near S&R office; pet relief area (fenced) Staff friendliness varies wildly—some excellent, security guards frequently rude or dismissive Yard conditions can be tight and muddy; easy backing once in door Loading quality inconsistent—rough handling reported; multiple scale trips common Wait Times & Reality Check 2–3 hrs best case; 8–23 hrs common; arrival time irrelevant to speed Early arrivals don't get priority; may be forced to wait until appointment window Live loads move at unpredictable pace; staff stops work frequently S&R office won't call when load ready—walk to office yourself after light turns green
Driver reviews
Quick drop and hook. I'm and out in under an hour.
Ok
Приехал в 2 часа дня, дверь дали через час. Время сейчас 10 вечера и я все еще стою и жду когда меня загрузят. Полно неуважение и наплевательское отношения к водителям.
Came here 2 years before and spent 12 hours ended up leaving this place because broker said they do not listen. Second time came here spent 8 hours on the door and still waiting they put 1 pallet in housing your trailer . This facility is only good for who drop and hook live loads try to avoid this place or be ready to wait forever. Bring you food with you.
I'd give this facility zero stars if I could. They charged our driver who show up on time for his appt. a $250 late fee on accident, then after admitting to the only had the option for us the carrier to go through the leghthy steps of having to submit a form to their corporate team to access reimburment where if approved then physically have to mail you a check if that gets approved. This would cost our company morein time and effort than the fee itself. It was 100% AMC's fault and this is what they do to carriers on a regular basis.
Docktime — driver reviews and facility info.