Americold Logistics - Xavier Dr Atlanta

Facility info

Appointment scheduling: Appointments frequently not honored; expect 4–12+ hour waits past appointment time. Some drivers given doors early, others completely forgotten. Late fees ($205–$305) charged to drivers, but facility delays never reciprocated. Live load vs drop and hook: Drop and hook is faster (in/out within 2 hours typical). Live loads are the problem—multi-hour waits common. Some loads prepped with missing load bars or improper securement. Check-in procedures: Guard shack at Emmanuel Dr entrance (NOT Xavier—dead end). After hours, check shipping/receiving office directly. Need photos: fuel level, seal intact, reefer temp, trailer number. Paperwork processing slow—can add 1–2 hours. Wait times: Brutal. Most complaints: 6–13 hours for unload. Some appointments 18+ hours late. A few fast loads (30 min–2 hours) reported but inconsistent. Load bars occasionally lost during process. Overnight parking: No overnight parking allowed inside facility. Street parking available but limited and risky. Some drivers park outside perimeter without issue. Bathrooms available: Yes—restrooms at shipping/receiving office and driver lounge with vending machines. Staff attitude: Mixed. Guard shack and some office staff described as nice, helpful, professional. One clerk reported as rude/unprofessional. Shift communication gaps—incoming shift unaware of drivers already docked. Yard conditions: Spacious facility, easy maneuvering for backing. Reefer trailers set to -10°F. Some reports of rough/aggressive loading—disconnect trailer before load.