DHL Supply Chain

Facility info

Appointment required — no first come, first served Live loads — 2-7 hours typical, sometimes longer. Drop and hook 30 minutes to 2 hours. Text notification when trailer ready (inconsistent). Check-in — guard shack staff helpful and friendly. Paperwork delays can back up lines. Some intake understaffing reported. Fast turnaround available — sub-15 minutes possible on drop/hook runs with efficient paperwork completion Yard conditions — trailer parking areas muddy and poorly organized. Wear boots for hookup/drop unless at door. Paved areas dusty from mud carryover. Large facility with ample room for maneuvering. Overnight parking — available. Bobtail parking available. Washrooms — portable units available Staff — generally friendly and helpful. Yard jockeys assist with questions and trailer location. Some reports of poor communication (trailers marked ready but not communicated to drivers). Wait times volatile — Range from under 15 minutes to 7 hours depending on load type and facility traffic. Live loads significantly slower than drops. Payment disputes — detention pay refusal reported by some drivers. Issues with broker/shipper coordination on load timing. Trailer switching — efficient, 30 minutes typical DOT enforcement — frequent stops reported on adjacent bypass area Inconsistency noted — facility performance and communication reliability vary. Some drivers report excellent experiences, others report significant delays and communication failures on same visit type.