Kraft Heinz-Muscatine

Facility info

Wait times brutal and inconsistent. 7-12 hour delays common. Some drivers loaded within 1-2 hours; many wait 4+ hours after door assignment with no communication. Shift changes cause forgotten drivers. Appointment compliance strict. Arriving even 1 minute late can get you classified as "work-in" with indefinite delays. Early arrivals sometimes accepted but not guaranteed. Live load vs. drop/hook confusion. Advertised drop-and-hooks sometimes become live loads. Verify before arrival. Staff attitude ranges wildly. Multiple reports of rude, dismissive behavior—especially from one office employee with pattern of rudeness across reviews. Some staff helpful and professional. Receiving desk may take time to acknowledge you. Restroom access inconsistent. Facility has bathrooms but drivers report being denied access or finding them dirty. One employee reportedly said bathrooms unavailable to drivers. Overnight parking available. Confirmed for both pickups and deliveries. Yard has adequate space to maneuver. Check-in procedure tedious. Gated facility. Must call/use CB for gate entry. Checked in at office with ID. One-way traffic loop around building creates tight maneuvers—easy to contact other rigs. Exiting requires leaving premises and re-entering to collect BOLs. Staging area tight. Limited parking spaces near building entrance; dropped trailers parked close behind. Security requirement: Trailer sealed by guard before departure. Construction noted as ongoing — may affect future efficiency.