US Foods - Omaha

Facility info

Wait times wildly inconsistent — ranges from 20 minutes to 6+ hours. Many drivers report 3-5 hour waits for partial loads. Some get through quickly; many don't. Unloading speed is the main complaint — lumper service (Capstone) consistently flagged as slow. Multiple reports of 2-6 hours for small loads (3-18 pallets). A few fast completions reported but uncommon. Check-in delays common — waits of 1+ hours just to get assigned a door, even with early arrival or scheduled appointments. Lumper fees and billing issues — Capstone accused of overcharging, billing for work not done, and not communicating when unload is complete. One driver charged $250 late fee due to appointment time confusion. Lumper costs typically $225+. Staff attitude inconsistent — mix of friendly/helpful and rude/dismissive. Several complaints about receiving office staff being hostile or unwilling to provide updates. A few positive mentions of specific staff members. No overnight parking — explicitly noted as unavailable. Bathroom/facility issues — portapotties only, no hand-washing stations. Drivers advised to use restrooms at truck stops before arrival. No hand washing facilities — health/sanitation concern raised by multiple drivers. Appointments not reliable — showing up early doesn't guarantee faster service. Some appointment time confusion/disputes with receiving office. Facility busy — described as tight yard conditions, high volume operation. Drop and hook status unclear — reviews suggest live unload with lumper service required.