US Foods - Reno

Facility info

Operations Appointments generally respected for timing—show up at appointment time, not early. Dock assignment usually quick (15-45 min from check-in). Unload times wildly inconsistent: 30 minutes to 2 hours on good days, 3-6 hours on bad days. Some loads (frozen/dry) move faster than others. Lumper fees required; EFS checks accepted but occasional payment processing issues. Live unload only—no drop and hook. Delivery window 6am-12pm. Facility Experience Overnight parking available in dirt lot before entrance—muddy conditions reported. Restrooms clean. Dock yard tight in spots, especially backing in when busy. Staff attitude ranges from excellent to poor—consistently friendly individuals noted, but also reports of rude/dismissive personnel and communication breakdowns. Phone lines often don't answer. One supervisor reported unwilling to engage. Early mornings quieter than later in day. Truck stop at same exit. Nearby food/retail options. Reality Check Highly variable experience. Some drivers in/out under an hour. Others waiting 4-6 hours for minimal loads. No clear pattern to predict which you'll get. Communication issues and staffing inconsistency are recurring complaints. Overnight parking is genuine advantage. If you have flexibility, early morning appointments (6-7am) appear safer bet based on reviews.