United States Cold Storage - Wilmington

Facility info

OPERATIONS Appointment-only facility — need 5-digit confirmation number to check in at gate; without it, won't unload/check you in Severe wait times: 3–8 hours common, often 2+ hours beyond appointment time; drop-and-hook supposedly faster but frequently turns into live load $308 late fee charged even when delays caused by facility; 30-minute grace period Drop-and-hook available but check seal/doors — don't break seal, don't open doors, slide tandems back Check-in at gate guard shack first, then shipping/receiving by door 43; gates don't open until 0630 FACILITY EXPERIENCE No overnight parking anywhere on-site; Love truck stop ~1 mile away Clean restrooms available; free coffee machine (not always restocked) Gate security is major pain point: speak broken/hard-to-understand English, slow processing, unprofessional attitude; arrive 1–1.5 hours early for gate line Office/shipping staff ranges from friendly/professional to rude/dismissive Yard has good backing space, well-organized, clean grounds Loading quality inconsistent — some report sloppy/illogical pallet placement; occasional missing load logs reported