Green Mountain Coffee Roasters

Facility info

Appointments required; can arrive max 1 hour early. No overnight parking on-site. Live load operation. Only 3 docks open for loading. Getting a door is usually quick, but actual loading times are highly unpredictable. Wait times are the major issue. Most common complaints: 5-13+ hours from appointment to start of loading. Some loads never start same day. A few drivers report faster loads (under 1-2 hours), but these appear to be exceptions or lighter loads. Pick/staging delays are frequent root cause—loads often aren't ready when driver arrives despite appointment time. Shift changes at 6pm appear to cause additional delays; evening/night appointments may experience longer waits. Spotters available at some docks (Dock 1 may need spotter; ask for yard guy at Dock 21). Check in at shipping department entrance, near Dock 21. Receiving entrance is separate. Staff attitude mixed but leans positive—many drivers praise individual employees as friendly and helpful. Some reports of unprofessional behavior at check-in. Free Keurig coffee available while waiting. Clean bathrooms reported. Small parking lot; overflow trucks park on nearby road or use Pilot 7 miles away (some truck stops 1 mile away with limited spots). No time stamps recorded—take screenshots of check-in/out times. ELDs: Plan to lose significant hours here; may impact delivery schedules. Facility layout has tight single entrance/exit with limited maneuverability when multiple trucks present.