House-Hasson Hardware Co.

Facility info

Tight backing situation — especially past door 3 with 53' trailers. Doors 6-8 require backing up and turning around. Doable but challenging; not ideal for larger sleeper/box combinations. Appointment scheduling loose — not always first-come-first-served despite broker paperwork. May be worked in rather than honored. Early arrivals sometimes held until appointment time despite open docks. Unloading speed highly variable — ranges from 25 minutes to 6+ hours. Some drivers report fast service (30-45 min), others report significant delays. Unloading speed inconsistent day-to-day. Check-in procedure — security guard at main gate. If guard not in shack, go to 2nd building door 1. Guard generally described as helpful and friendly. Wait times unpredictable — arrive early doesn't guarantee early entry. Plan for potential 3-6 hour waits. One driver reported 11am appointment, held until 1pm, not empty by 5pm. Yard/dock conditions — described as dirty with clutter (fence posts on pallets) blocking dock access and turn-around space. Staff acknowledges problem but hasn't been resolved. Overnight parking — mentioned as available at gate entrance but not extensively detailed in reviews. Staff attitude mixed — security guard consistently praised. Receiving/dock staff ranges from very helpful to dismissive. Some instances of disrespectful language reported. Attitude matters — multiple reviews emphasize leaving attitude at home; staff described as "cool" when drivers are professional. Flatbed assistance — staff will help with untarping/unstrapping, unusual for this type of delivery.