GXO

Facility info

Wait times: Consistently 5-8 hours reported for loading/unloading. Some instances 10+ hours. A few outliers reporting 15-40 minutes, but these are rare exceptions. Appointment times often not honored. Check-in: Required. Expect delays after check-in before receiving door assignment or being called to load. Load/unload type: Drop and hook available, but some multi-drop pickups may face complications with incomplete loading. Waiting area: Drivers required to wait in office waiting room during load/unload—cannot remain in truck. Air conditioning and free coffee available. Restrooms and vending machines on-site. Parking: Overnight parking available on facility grounds and nearby road options. Staff attitude: Mixed reviews. Some staff described as nice and professional. Others reported as lazy, rude, dismissive, unprofessional, and indifferent to driver time. Communication issues noted—staff described as unclear and script-reading. Yard conditions: Large facility with adequate parking. Clean restrooms reported in some reviews. Other: Safety protocols enforced (reefer requirements, tarping, etc.). Paperwork and sealing can add 30+ minutes after loading complete. Management reported as incompetent and indifferent to operational efficiency. XPO facility in Columbus, OH area. BASF and GXO logistics also mentioned as associated with extended wait times at this location.