Kenco - Buckeye

Facility info

Check-in: Security at guard shack, then office check-in. Variable speeds — some report 5 minutes, others report 45+ minutes to an hour. Guard shack occasionally closes for breaks/meetings with no coverage. Appointment scheduling: Appointments available. Early arrival (30 min to 2+ hours) generally gets you a door right away. Have your 10-digit PO number ready (starts with 105, 490, or 260) — missing it can add 2 hours wait. Load type: Live loads and drop-and-hook both handled. Live loads problematic — facility sometimes doesn't have product ready at appointment time. No on-site waiting allowed for live loads; drivers must leave and hope for callback. No phone number to check status. Load times: Highly inconsistent. Range: 1-1.5 hours (best case) to 3-5+ hours. Only 2-3 trucks present doesn't guarantee speed. Drop-and-hook typically faster than live loads. Paperwork: Can add 30 minutes to 1 hour after loading. Staff sometimes unavailable (going home), requiring wait for next person. Overnight parking: Not available on-site. Street parking nearby (dead-end road). Loves truck stop close by. Facility: Located at end of street. Plenty of maneuvering room. Clean, well-maintained. Motor oil shipments. Staff attitude: Mixed. Generally friendly and professional, but shipping office staff inconsistency reported — some described as rude and dismissive. Security staff typically good. Communication: No receiving department phone number readily available. This is a significant operational gap for live load coordination. Weight: At least one report of overweight load requiring return trip.