Niagara Bottling, LLC

Facility info

APPOINTMENT & CHECK-IN Appointments often not honored — expect significant delays even with scheduled times. Gate call box frequently unresponsive; may need to press button repeatedly. Remote check-in operated from India, limited ability to answer questions. Gate staff will direct you to specific dock doors. LOAD TIMES Highly inconsistent — ranges from 20 minutes to 5+ hours. Some loads completed in under an hour; others result in 3-4 hour waits. Varies by shift and staff. Overnight loads sometimes faster. Some loads cancelled mid-process due to delays exceeding delivery windows. OPERATIONS Drop and hook available. Automated loading system. Tandems must be slid all the way back. Park trailer straight between dock lines. Must watch for green light at dock to proceed to paperwork. Backing can be tight when empty trailers parked in staging area. Facility accepts early arrivals but arriving significantly early (5+ hours) doesn't guarantee faster loading. Staff have rejected loads at will; scale immediately after loading — weight discrepancies reported. FACILITY & LOCATION Still under construction/expanding. Ample backing room overall despite tight staging areas. Address confusion: correct address is 5711 E Grand Pkwy (not 3711). Located off Toll 99 at Fisher Road exit, north side, near Water Plant Road. GPS/Google Maps may route incorrectly; use Truckers Path app. Overnight parking not mentioned in reviews. STAFF & ATTITUDE Yard staff generally described as helpful and pleasant when available. Shipping/warehouse staff less responsive. Some reports of staff ignoring driver concerns about time-sensitive loads. Call box communication issues persistent. OTHER No bathroom or amenities mentioned. Water provided with some loads.