Ryder Refrigerated Services

Facility info

Operations Drop and hook preferred; live loads possible but require full fuel tank and empty weight scale ticket to avoid overweight issues Appointment scheduling often unreliable—call ahead to confirm, even if confirmed in system Can sometimes accommodate early arrivals; worth calling to ask Live loads take 2-5 hours typically; drop/hook much faster Check-in at guard shack, then shipping/receiving office Load to gross weight—factor this into timing Some reports of capacity issues and refusals to unload on weekends Wait Times Drop/hook: typically 30 minutes to 1 hour Live loads: 2-5 hours common; some reports of 6+ hours Early arrivals often accommodated with faster turnaround Initial wait before loading starts can be substantial; speed picks up once work begins Facility No overnight parking; Loves travel stop 5-10 miles away, ExxonMobil less than 1 mile away Portajohn by guard shack (no indoor restrooms for drivers) Spacious yard, good for backing Lot can get muddy when wet Empties often cleaned and ready to go Ryder cold storage facility Staff & Attitude Highly inconsistent; ranges from "professional and friendly" to "rude and unprofessional" Gate guard and office staff quality varies widely Some reports of condescending treatment; others praise respectful interactions Warehouse crew generally reported as nice Yard jockey described as helpful in some reviews One report of staff being dismissive about equipment damage during loading Safety/Equipment Handling One significant report of aggressive dock driving causing trailer vibration; management dismissed concerns Double-stacking pallets on inadequate equipment reported Reefer must be at least 3/4 full to drop; top off if needed Equipment generally well-maintained and clean for pickups