Wellpet/GEODIS

Facility info

OPERATIONS Appointment-based only; strict scheduling enforced — arriving late means extended waits or rescheduling days out. Drop and hook setup: unload trailer at assigned door, park in designated bobtail area, staff calls driver's cell when ready. Load times highly variable — ranges from 30 minutes to 9+ hours depending on product readiness and shift. Morning appointments generally faster than afternoon (shift change at 3 PM noted as particularly slow). Early arrivals sometimes accommodated if staff not busy. Receiving/shipping office on backside of building at door 53. FACILITY EXPERIENCE Overnight parking available at some locations but inconsistent per reviews. No public restrooms for drivers — major complaint across multiple reviews; one portable toilet exists but locked for security use only. Lighting poor in docking and yard areas, hard to read signage at night. Yard spacious with multiple docks (18+ noted as often underutilized). Security staff consistently friendly and helpful. Office/shipping staff demeanor mixed — range from very polite to dismissive. Facility clean and well-maintained overall. Some staff described as unprofessional, slow, or apathetic; others praised as courteous and efficient. Operations approximately 0600–2200 hrs. KEY ISSUES Severe and unpredictable wait times (4–12 hours documented frequently). Understaffing common. Staff accountability variable; multiple reports of workers "chilling" or not working. No driver amenities during waits. Weight discrepancies noted in at least one case. Handling of driver time management viewed as disrespectful by many.