Americold Logistics Napoleon

Facility info

Operations Appointment scheduling: Check in at office near road entrance; facility calls you when dock door assigned Unload speed: Highly variable—ranges from 30 minutes to 8–10 hours; most reports fall in 1–2 hour range Early arrival: Generally accommodated; drivers report getting doors before appointment time Late fees: $180 for 30+ minutes late (some reports mention $100 at 30 min, $200 at 60 min) Safety: Washout receipt required; red air line disconnection required before unload No lumper fees (mentioned positively in multiple reviews) Facility Experience Overnight parking: Gravel lot across street from office; confirmed available Nearby truck stops: Love's, TA/Pilot, Petro, Fuel King within walking distance or half mile Check-in: Arrives at staging area across street, walk to office, staff calls when door ready Staff attitude: Generally friendly and professional; mixed reports on individual staff members Wait times: Inconsistent—some locked in at dock 1–2 hours before unload starts; others report quick door assignment but slow paperwork Facility conditions: Tight backing situation with multi-pull required; staging area has adequate space Notable Issues Communication gaps reported; some drivers experienced confusion or lack of updates Late fee policy frustrates drivers when delays stem from shipper (not driver fault) Dock door assignments occasionally double-booked Paperwork finalization can be slow despite quick physical unload Early morning operations may have limited availability before 7am